FAQ

ABOUT DOTSHOP

• What is DOTSHOP?

ORDERS

• Can I get my order delivered to a PO Box, APO, or FPO address?
• How long does it take to get my order?
• How do I place an order on DOTSHOP?
• The item(s) I had in my Shopping Cart have disappeared, what can I do?
• What is a preorder, and how can I place one?
• I haven't received my order confirmation email, has my order been confirmed?

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PAYMENTS

• What payment methods can I use?
• Why does my order show "estimated tax" at Checkout?

RETURNS AND REFUNDS

• How do I return my order?
• Can I return items from different orders in the same box?
• Can I exchange my order?
• Can you issue my refund to a different payment method?

MY PICKS AND NOTIFICATIONS

• How do I add an item to My Picks?

BECOME A CURATOR

• How do I become part of the Curator Network on DOTSHOP?
• What are DOTSHOP Curator Stores?
• Is DOTSHOP a legitimate site?

BECOME A BRAND PARTNER

• How do I become a brand partner on DOTSHOP?